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Salon Terms And Conditions

VOUCHERS

Vouchers can be purchased directly from our Website or In-Salon and are valid for 6 months from the date they are purchased, unless otherwise stated. After the expiry date, vouchers may not be honoured at their value. We will add any difference in cost to the final bill. 

 

Special offers and promotional vouchers may have set dates/times to be used by. After the offer/promotion has ended, we will no longer accept non redeemed vouchers in the Salon. 

 

Vouchers are non-transferable, exchangeable for cash or Refundable.

 

We take no responsibility for lost, damaged or stolen vouchers.

 

Please bring the voucher with you to your appointment, failure to produce the voucher at the time of payment may result in the Full Payment being charged. 

If you No Show for your scheduled booking or Cancel with less than 48 hours notice and we have a Voucher on record for you, then the voucher will be redeemed against the missed or late Cancellation and will become invalid. 

 

Promotional vouchers cannot be used in conjunction with any other offers.

CHILDREN ON THE PREMISES

We do prefer for you to arrange childcare so you can attend your booking with us, but we understand that it is not always possible, so we allow children to attend your appointment if your treatment is to take no longer than 1 hour. We encourage children to stay in the reception / waiting area were colouring books can be provided. 

However, if your children are likely to prevent the smooth completion of our services or are disruptive to us or other clients within the Salon, or you are having a service that does not allow your full attention and supervision, then we reserve the right to ask you to reschedule your appointment at a more convenient time when your children can be cared for by a family member or friend, your scheduled appointment will still be charged 100% if this situation occurs. 

Any damage to the Salons equipment or furniture caused by your children will be charged to you for repairs or replacement. 

REFUND POLICY - SERVICES

At Louise Beautique, our treatments are carried out by qualified therapists. If you are unsatisfied with any service you have received, please raise your concern with your therapist during or immediately after your treatment. We will listen carefully to your concerns and will do everything possible to rectify them. Once you have left the Salon all matters must be raised within 48 hours of your appointment by contacting the Salon by phone or email. We will ask you to return to the Salon to assess your concerns in person, if this is not possible within a reasonable time period, we may not be able to rectify the matter. 

We do not offer Refunds for any treatment or service.

REFUND POLICY - PRODUCTS

All products sold at Louise Beautique are Brand New and for personal use. We do not refund products sold due to health and hygiene reasons. However, if there is a fault with a product, we will contact the manufacturer / distributor for a resolution. 

RIGHT TO REFUSE SERVICE

Our staff have the right to refuse service to anyone behaving inappropriately, rude, intoxicated or if our staff are made to feel uncomfortable, disrespected or are physically or verbally abused. 

We may also refuse service if you have a nail condition that we suspect may be contagious or if treatment may worsen the condition, if you have an open or infected wound on the treatment area, if you are in ill health that we suspect may be contagious or we fear could be further harmed by our services.

No Refunds will be given after it has been rendered. 

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